The Seattle Times

M. Spencer Green / AP

Wednesday, July 31, 2013

Getting rid of ‘gate lice’ in airline boarding

Groups of passengers wait at a United Airlines gate to board a flight in separate numbered lanes at Chicago’s O'Hare International Airport. To cut overhead, United reduced the number of boarding groups from seven to five while adding lanes in gate areas — from two to five at big airports. That’s designed to eliminate “gate lice” — the name road warriors use for those anxious passengers with big carry-ons who cause a traffic jam by creeping forward long before their group is called.