Skip to main content
Advertising

Originally published October 27, 2014 at 11:02 AM | Page modified October 28, 2014 at 6:52 AM

  • Share:
             
  • Comments
  • Print

Toyota tops Consumer Reports reliability rankings

Toyota continues its winning streak atop Consumer Reports' annual reliability rankings.


AP Auto Writer

Reader Comments
Hide / Show comments
@No News Here Dumb comment, as if that's their company car or something. They also drive Ford and Chevy trucks,... MORE
Yeah, not surprised, Toyotas are very good cars. Didn't see where Volvo was, some folks like 'em, other folks not at... MORE
How is this news? My 800K mi '85 Supra still kicks butt (original engine). I off-road and work my '03 Tundra seriously... MORE

advertising

DETROIT —

Toyota continues its winning streak atop Consumer Reports' annual reliability rankings.

The company's Toyota and Lexus brands top the survey, while its Scion brand is in the top ten. It's the eighth year in a row that a Toyota brand has led the rankings.

"Toyota has a strategy that emphasizes reliability over excitement," says Jake Fisher, Consumer Reports' head of auto testing. "They take a conservative approach to redesign and roll out new features slowly. The risk is they may not have the latest bells and whistles, but the reward is world class reliability."

Also Monday, Toyota released sales numbers that showed it is on track to be the world's top-selling automaker this year. Toyota beat out General Motors and Volkswagen in sales for the first nine months.

Japanese brands generally fared well in Consumer Reports' survey, which predicts the reliability of 2015 model year cars and trucks based on a survey of subscribers who own 1.1 million vehicles from current or prior model years.

Mazda, Honda and Subaru joined Toyota in the top ten. Audi was the highest scoring non-Japanese brand, while Buick was the only domestic brand in the top ten.

Infotainment systems generated the most complaints from Consumer Reports' readers and hurt many brands with new models, including Infiniti, Fiat and Cadillac. The most common problems were unresponsive touch screens and trouble with pairing up phones.

Younger car owners tended to be the most impatient with glitchy electronics.

"They expect the same connectivity level when they're in the car," says Doug Love, a spokesman for the magazine.

Ford's luxury Lincoln brand moved up 12 spots in the survey, the most of any brand, after fixing bugs in its touch-screen dashboard. Hyundai gained eight spots, mostly because it had few new vehicles. New cars and trucks tend to have more problems, and the magazine recommends waiting a year or two after a new model comes out before buying it.

Truck buyers complained about new full-size pickups from Chevrolet and GMC, which were plagued by squeaks and rattles. Mercedes-Benz fell the hardest, by 11 spots in the rankings, because of quality issues with its new lower-priced CLA sedan and complaints about the electronics in the higher-end S Class.

The recently merged Fiat Chrysler Automobiles fared worst in the rankings, with its Dodge, Ram, Jeep and Fiat brands in the bottom four spots. The new nine-speed transmission in the Jeep Cherokee was among the company's headaches.

Toyota vehicles were also the most highly recommended in 10 of the 18 model categories, including hybrids (the Lexus CT 200h), compact cars (the Scion xB), midsize SUVs (the Toyota Highlander) and small and large pickup trucks (the Toyota Tacoma and Toyota Tundra).

But Japanese brands don't have a complete lock on quality. The magazine isn't recommending the 2015 Honda Fit subcompact, for example, since it will be the first produced in Mexico and its quality may not match those previously made in Japan.

Consumer Reports' annual survey is closely watched by the auto industry, since many potential buyers follow the Yonkers, N.Y.-based company's recommendations.



Four weeks for 99 cents of unlimited digital access to The Seattle Times. Try it now!

News where, when and how you want it

Email Icon

Relive the magic

Relive the magic

Shop for unique souvenirs highlighting great sports moments in Seattle history.

Advertising

Partner Video

Advertising


Advertising
The Seattle Times

The door is closed, but it's not locked.

Take a minute to subscribe and continue to enjoy The Seattle Times for as little as 99 cents a week.

Subscription options ►

Already a subscriber?

We've got good news for you. Unlimited seattletimes.com content access is included with most subscriptions.

Subscriber login ►
The Seattle Times

To keep reading, you need a subscription upgrade.

We hope you have enjoyed your complimentary access. For unlimited seattletimes.com access, please upgrade your digital subscription.

Call customer service at 1.800.542.0820 for assistance with your upgrade or questions about your subscriber status.

The Seattle Times

To keep reading, you need a subscription.

We hope you have enjoyed your complimentary access. Subscribe now for unlimited access!

Subscription options ►

Already a subscriber?

We've got good news for you. Unlimited seattletimes.com content access is included with most subscriptions.

Activate Subscriber Account ►