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January 31, 2011 at 8:42 PM

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Seattle has new website to improve service, engage public

Posted by Lynn Thompson

The City of Seattle on Monday launched a new website it hopes will improve customer service and public participation. allows residents to create and customize a homepage. It also features a sign-on system so users can log in once for all city sites. The city previously had more than 50 online registration pages for different departments and programs.

Mayor Mike McGinn said the launch is “the latest step in the process of making government more accessible through technology.”

Councilmember Bruce Harrell, who chairs the Energy, Technology and Civil Rights committee, said the city hopes soon to integrate into the site utility billing, permitting, and customer- service requests for pothole filling or graffiti removal.

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Jim Brunner
Covers politics.

Keith Ervin
Covers the Eastside.

Andrew Garber
Covers politics and state government from Olympia.

Emily Heffter
Covers local government.

Mike Lindblom
Covers transportation.

Kyung Song
Covers politics and regional issues from Washington, D.C.

Lynn Thompson
Covers Seattle City Hall.

Bob Young
Covers King County and urban affairs.